Our virtual administrators and trainers have helped many dentists increase their bottom lines. Here are a few ways we can help your team stay on top of your account receivables: 

1. Our Team Offers Training to Yours

In almost any situation, asking another person for money is uncomfortable. However, this shouldn’t stop your team members from asking patients if they would like to make same-day payments. Some might even assume that all patients want to be on a payment plan. 

With the right training, your team can become comfortable with this part of the business. Simply asking patients “How will you be paying?” makes a huge difference in how your team will feel and how the patients will respond. 

Another, more important aspect, of this conversation, is to have a relationship with the patient. We can help your team members be more personable and connect better with your patients so that every interaction is more comfortable and successful. 

2. Our Trainers Create Scripts

Difficult conversations are easier when you know exactly what you are going to say. Whether your staff member is talking to a patient in person or on the phone, we can prepare them by providing a script for various conversations with patients, including collecting an outstanding balance. 

3. Our Virtual Administrators Call Patients Directly

Want to take the burden of collecting overdue balances off of your team members? Our virtual administrators can take over your account receivables, so your team has more time to focus on what is most important: your patients. 

To be as efficient and effective as possible, we run weekly reports and diligently collect your outstanding receivables.