Accounts Receivable

Accounts Receivable

Accounts Receivable

We work tirelessly to train dental teams on how to be more efficient in processing insurance claims as well as other administrative tasks.

Many dental practices aren’t bringing in enough money because they have outstanding accounts receivable. Dental Practice Enhancement can help your practice succeed by identifying why your patients’ balances are unpaid and coming up with ways to ensure patients pay fully and on time.

Patient accounts receivable is the amount of money owed to the practice, that was not paid at the time of service or a balance remaining post insurance payment. 
Our virtual administrators will:
1. Audit each patient account with a balance, line by line to ensure accuracy of the balance. 
2. Make any necessary corrections to the account then submit a statement to the patient

3. We offer system implementation if your practice does not have an A/R collection system in place. 

Reasons for Outstanding Balances

Outstanding balances occur for various reasons. Sometimes it’s the patient’s fault, but a lot of times it’s because the dental team isn’t trained on how to make every transaction smooth and comfortable. Here are some of the most common reasons for outstanding balances: 

  1. Lack of training
  2. Fear of enforcing a prepayment plan
  3. Improperly estimating insurance
  4. Unmotivated or improperly trained team members
  5. Not setting up automatic payments for patients
  6. A disorganized accounts receivable system

All of these add up to one thing: profit loss. Whatever the reason, our dental practice management company can help you be more successful.

Team Up With DPE and Increase Your Cash Flow

Our virtual administrators and trainers have helped many dentists increase their bottom lines. Here are a few ways we can help your team stay on top of your account receivables: 

1. Our Team Offers Training to Yours

In almost any situation, asking another person for money is uncomfortable. However, this shouldn’t stop your team members from asking patients if they would like to make same-day payments. Some might even assume that all patients want to be on a payment plan. 

With the right training, your team can become comfortable with this part of the business. Simply asking patients “How will you be paying?” makes a huge difference in how your team will feel and how the patients will respond. 

Another, more important aspect, of this conversation, is to have a relationship with the patient. We can help your team members be more personable and connect better with your patients so that every interaction is more comfortable and successful. 

2. Our Trainers Create Scripts

Difficult conversations are easier when you know exactly what you are going to say. Whether your staff member is talking to a patient in person or on the phone, we can prepare them by providing a script for various conversations with patients, including collecting an outstanding balance. 

3. Our Virtual Administrators Call Patients Directly

Want to take the burden of collecting overdue balances off of your team members? Our virtual administrators can take over your account receivables, so your team has more time to focus on what is most important: your patients. 

To be as efficient and effective as possible, we run weekly reports and diligently collect your outstanding receivables.

Contact Us

Learn More About Our Dental Practice Management Company

Our team of experienced virtual administrators and trainers can help your practice grow and succeed in numerous ways. Contact us today at (833) DPE-FOR-U to learn more.

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(833) DPE – FOR – U
(833) 373 – 3678 ext.1