Frequently Asked Questions

Want to learn more about the administrative and operational services we offer? Here are just a few of the most frequently asked questions we hear at Dental Practice Enhancement.

What is included in your virtual assisting service?

Our virtual assistants handle a wide range of financial duties, including insurance verification, clean claims billing, account receivables, fee schedule updates, and more. They can also manage your recall schedule, follow up on treatment plans, and perform other administrative functions.

What kind of experience do your virtual assistants have?

At Dental Practice Enhancement, our virtual assistants are well-versed in reading and comprehending dental charts, including operative reports and anesthesia records. Each and every employee we hire has a high level of experience to serve your needs. When you choose us, your practice will be in great hands.

How many virtual assistants do I need?

The answer to this question depends on the size of your practice and the volume produced. Most of our clients find that one virtual assistant is sufficient for their needs. However, we are equipped to provide multiple assistants when necessary.

When will my virtual assistant be available?

Your virtual assistant will be readily available to you at any time during regular office hours. You can reach your assistant via telephone or email at your convenience.

How often will my virtual assistant submit updates?

At Dental Practice Enhancement, our virtual assistants send out reports at the end of every week. The report will give you any necessary updates, including progress made and important tasks that were completed.

Do you work with general offices or specialty practices?

Our team works with any practice under the dentistry umbrella. In addition to general dentistry offices, we also provide services for oral surgery, periodontal, endodontic, orthodontic, and pedodontic practices.

Can you help our team with insurance claims?

Absolutely! Not only can we appeal denied or rejected claims, we also verify eligibility, post payments, update fee schedules, submit clean claims, and much more. Our team can handle these tasks so that your staff is freed up for other necessary projects.

How do you determine accuracy?

Our team of virtual assistants has an eye for detail. With years of experience and knowledge, we have the ability to thoroughly evaluate and verify every claim for both dental and medical insurance.

Are you familiar with my practice management software?

Dental Practice Enhancement works with a wide variety of practice management platforms, including Dentrix, Eaglesoft, and Open Dental. No matter which software you use, we can help you maximize its performance.

How long will it take to set up my account with DPE?

We streamline the setup process to be painless and minimal. Once you complete the initial paperwork and agree to the terms of service, we will then send you a contract to be signed and returned to us.

How do you bill for your services?

We keep a credit card on file, which is secured and encrypted. You will be charged on the 1st and the 16th of every month.

Contact Dental Practice Enhancement Today

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Dental Practice Enhancement:
Enhanced Coaching and Outsourcing Service

(833) DPE – FOR – U
(833) 373 – 3678 ext.1