Every worker in a dentists’ office is essential. However, few team members impact the dental office’s bottom line like the insurance coordinator. Verifying patient insurance, calculating copays, acquiring preauthorization, and providing counseling assistance to patients are just a few of the duties the insurance coordinator completes every day. That is, if she has time.
It’s not uncommon for this team member to run back and forth from her desk to help take care of patients as they go in and out of the office. When this becomes a regular occurrence, her dental office duties may be pushed to the side, resulting in negative economical consequences for the dental practice.
If this is happening at your dental practice, outsourcing your dental insurance verification and authorizations may be the solution so your dental team can focus more on what matters: patient care.
Here are three ways that outsourcing dental office duties can improve your practice:
1. Enhances the patient experience
Outsourcing back-office work means your team members can spend less time focusing on those tasks and more time providing patients with a great dental experience. Patients recognize when they aren’t the top priority, whether it’s intentional or not. When the team members create a comfortable, seamless experience for the patients, they are more likely to return for follow-up and bi-annual visits.
2. Ensures efficiency
It’s no secret that multitasking decreases efficiency—no matter how well someone believes they can. When someone jumps from one task to another, it takes a significant amount of time to shift their mental focus back to the task at hand.
When you outsource a virtual administrator, you hire someone whose only job is to complete the dental insurance verification and authorization (or any other task you’d like). They won’t be distracted by other important tasks in the office or by patient needs.
Additionally, outsourcing significantly decreases the chances of errors that are so common when the specialist is distracted by other things in the office. Virtual administrators ensure that every detail is complete and correct and that all medical notes and documents are provided for the insurance company. This makes the process faster so your patient can receive the care they need as soon as possible.
3. Saves money
When you hire a virtual administrator, you save money by only paying per hour. With in-office insurance coordinators and other office positions, dentists must calculate the cost of payroll taxes, benefits, vacation, holiday pay, additional equipment like computers, and training costs.
Overall, outsourcing can save you up 40 percent in overhead costs. That’s significant! When you think of the added benefits of productivity and fewer staffing problems, the choice seems clear.
Contact Our Virtual Administrators
At Dental Practice Enhancement, our team of experts are passionate about helping dentists create a positive and productive office environment through training your dental team and by offering our virtual administrators’ expertise. Our practices have helped many dentists improve their operational and financial performance.
Here are a few of the many services we provide:
- Clean claims billing
- Reviewing denied and rejected claims
- Insurance/benefits verification
- Account receivables
- Insurance credentialing
- Team building
- Billing collection training
- And more…
Our virtual administrators go through extensive screening and rigorous training to provide our clients with the best service possible. To learn more about how our team can help yours, contact us today at (833) 373-3678 ext. 1.
