From friendly conversations to phone calls with potential patients, your words matter. That’s why it’s important to choose your words wisely. Dental office scripts allow you to preemptively choose wording that will invite and entice new patients. As a result, you’ll give your administrative team valuable experience that will help refine and grow your practice.
At Dental Practice Enhancement, our goal is to help you succeed through customized services proven to streamline your dental office. If you’re ready to start growing your practice without overburdening your administrative team, then call us at 833-DPE-FOR-U or message us online now.
Here, we’ll explore how phone scripts can simplify your day-to-day operations while increasing your patient pool. We promise–you’ll wish you’d started using phone scripts sooner!
Why use dental office scripts?
Dental office scripts are useful for many reasons, including:
- Training new employees
- Giving all employees access to the same information
- Succinct answers to complicated questions
- Clearly communicating the intended message
Training New Employees
Experts estimate that hiring new team members can cost your practice thousands of dollars and at least six months of training time. For many, this is time and money that they can’t afford to spare.
Organizing information about your practice’s daily operations allows your team to get new employees up to speed quickly, saving you both time and money. And, regardless of which position a new team member is filling, dental office scripts contain valuable information that they can use on a daily basis.
All-Access Pass to Information
Ordinarily, your front desk team will be the ones using dental phone scripts the most. However, your front desk team has to juggle several tasks at once, which makes answering phones more difficult.
In a positive work environment, your other employees may try to help your front desk team by answering phones for them. However, non-front desk team members may not have all the details they need to give accurate information to inquisitive patients.
So, giving all employees–regardless of position–access to dental office scripts takes some pressure off of your front desk team. Additionally, it gives non-front desk employees all the information they need when talking to new and existing patients alike.
Succinct Answers to Complicated Questions
We’ve all been asked a question to which we did not know the answer. And, that’s ok! But, it’s still in your practice’s best interest if your team can find accurate answers quickly.
Dental office scripts organize information that your team can quickly and easily reference. Additionally, phone scripts give your employees precise information, which limits the spread of accidental misinformation to your patients.
If all of your team members are using your dental office scripts, then you’ve created a united front. This means that you can feel confident that all of your team members fully understand your practice, procedures, and billing processes. In turn, your patients will fully understand your practice, procedures, and billing processes.
Need help with dental office scripts? No problem–call DPE today!
Dental office scripts streamline your practice by getting all of your employees on the same page. Not sure how to create phone scripts or how to implement them into your daily operations? Give Dental Practice Enhancement a call today! We are more than happy to set you and your practice up for success.
Give our dedicated team a call at 833-DPE-FOR-U or message us online here now.