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5 Key Tasks of a Virtual Dentist Office Manager

If you are looking to update your dental practice management, one of the best and most efficient ways to do it is to hire a virtual dentist office manager. Virtual managers handle most of the tasks of an in-office administrator – but with more flexibility and less overhead for your practice. In fact, because virtual managers are able to focus exclusively on important administrative tasks, they can often complete them more quickly and effectively. 

At Dental Practice Enhancement, we take care of all the financial and billing needs of your practice. With our decades of experience, incredible attention to detail, and track record of excellent communication, we are confident that we can take your practice to the next level. 

Read on to learn some of the most important tasks we can complete for your office. Then contact us to get started with a virtual dentist office manager. 

1. Verify Insurance Benefits

To reduce claims denials and rejections, it is essential to verify insurance benefits prior to service. A virtual dentist office manager will double check that a patient’s insurance information matches any data already in the system. If it is a new patient, she will enter the new insurance information. Then she will contact the insurance company to determine whether the needed services are covered and at what percent. She will input this information and send it back to your office. 

2. Submit Dental Claims

Once service has been completed, your virtual dentist office manager will submit the claim to the insurance company. At Dental Practice Enhancement, we are committed to upholding the ethical standards set forth by the American Dental Association. That means that we will work with you to ensure that all of your claims are truthful, listing the correct procedure, naming the treating dentist, and bundling procedures when necessary.

3. Review Denied Claims

Because your virtual dental office manager will verify insurance benefits ahead of time and pay close attention to detail during the claims submittal process, claims rejection is actually rare. Nonetheless, if problems do come up, we will work hard to make sure your patient receives their rightful coverage. If necessary, this could even mean contacting the patient’s employer or the state insurance commissioner’s office.

4. Make Collections Calls

Ask office managers their least favorite part of their jobs and you will likely get the same answer – calling patients to collect on overdue accounts. This task can be awkward and embarrassing, and it can undermine otherwise pleasant relationships with patients.

When you use a virtual dentist office manager, we will comb through your accounts to make sure every patient is up-to-date on their payments. Then we will call patients ourselves, taking the pressure off of your in-office staff

5. Contact Patients for Hygiene Recall

Routine hygiene visits are the beating heart of any dental practice. But bringing in patients every six months is more challenging than you would think. Our virtual office managers will call your patients themselves. We know key strategies for successful hygiene recall, including the best timing, modes of communication, and scripts to encourage patient compliance. 

Contact Us to Learn More about What a Virtual Dentist Office Manager Can Do

To learn more about what we do, contact Dental Practice Enhancement online or call us at (833) DPE-FOR-U.

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