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7 Important Skills for Virtual Office Management 

If you are considering a change in your dental practice management, going remote may be the solution. Virtual office management can have far-reaching benefits, from increasing your revenue to improving your relationships with patients. But to reap all of these benefits, it’s essential that you choose a remote manager with the necessary skills and expertise

The team at Dental Practice Enhancement has decades of experience in dentistry, as well as administrative and organizational know-how. We stay up-to-date with the latest changes in dentistry, as well as HIPAA laws and insurance policies. Equally important, we believe in a customized approach and will tailor our administrative services to the exact needs of your practice. 

Contact us to learn more and to find out what makes us a truly great choice for virtual office management. 

1. Communication

Communication skills are essential for all office managers, but they are arguably even more important for remote workers. Our team will concisely convey information in a timely fashion. When you call us, you will reach your office manager, not a generic call center. 

2. Knowledge of the Dental Industry 

A dental office manager is not merely a secretary. They are a key part of the medical team, and as such, they need medical knowledge. Our virtual managers understand the details of dental care, and they keep abreast of the latest treatment options and technology. We also know the intricacies of insurance and we stay up-to-date with the yearly changes to dental coding.

3. Expert Computer Literacy

Virtual office managers need to be familiar with the major dental software, as well as advanced features of Microsoft Word, Office, and Excel. They also need general Internet and problem-solving skills. 

4. Time Management 

According to the Pew Research Center, 64% of employees who voluntarily choose to work from home do so because of a better work/life balance. But this only happens when remote workers are disciplined, able to prioritize, stay focused, and stick to deadlines

5. Attention to Detail

Dental office managers not only have to organize their time well. They have to keep track of sometimes massive amounts of paperwork and digital files. Misplacing even a single paper can have devastating consequences, leading to denied claims, angry patients, and even legal problems. But when you hire a qualified remote manager, their meticulous attention to detail will ensure that everything runs smoothly.

6. Diplomacy and People Skills 

Even though a virtual office manager may have less face-to-face time with the rest of the dental staff, it is still vital that they have great social skills. Patient recall and collections calls are two of our most common tasks. We make these calls (especially those to collect on overdue accounts) with tact and compassion to ensure that your patients feel respected. 

7. Bookkeeping Expertise

Managers are responsible for monitoring accounts receivable and other aspects of your financial health. Therefore, they need a working knowledge of accounting and accounting software.

Contact Us for Top-Notch Virtual Office Management 

Our team possesses all these skills and more! We are confident that we can make your practice more efficient, successful, and financially stable. Contact us to learn more. 

Reach us online or call us at (833) DPE – FOR – U.

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